Scientific Advisory Board

Co-Chairs:

Louis E. Freund, Professor, Industrial & Systems Engineering Department, San Jose State University, CA, USA, louis.freund@sjsu.edu

Louis FreundDr. Freund has served on the faculty of the Department of Industrial & Systems Engineering at San Jose State University since 1986. He is the founder and Director of the graduate program in Human Factors/Ergonomics, and served as Department Chair for 8 years. He is the Director of the newly formed SJSU Center for Service Systems Engineering and Innovation (CSSEI). Building on his extensive systems engineering consulting experiences in hospitals and health systems, Dr. Freund designed and introduced an undergraduate course in Service Systems Engineering in 2005 which is now a required course in the BSISE curriculum. An MS emphasis area in Service Systems Engineering was initiated at SJSU in 2008. Dr. Freund is an IBM Faculty Award recipient for his work in Service Systems Engineering research and teaching. He also received a HIMSS “50 in 50” Award and is a Fellow of the Institute of Industrial Engineers (IIE). He serves as an Advisor to the International Society of Service Innovation Professionals (ISSIP), and also as an ISSIP Ambassador to IIE and the Human Factors and Ergonomics Society (HFES). His research interests are in modeling the “human side of co-production” on the quality of service encounters and devising a method for assessing and advancing the “T-shaped-ness” of service innovation professionals. He has been Co-Chair of HSSE 2012, HSSE 2014, and HSSE 2015.

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Wojciech Cellary, Professor, Poznan University of Economics, Poznań, Poland, cellary@kti.ue.poznan.pl

W_Cellary_photo3_2Prof. Wojciech Cellary received the Ph.D. and Dr.Hab. degrees from the Poznan University of Technology. In 1989 he received the title of Professor. From 1974–1992 he was with the Poznan University of Technology, from 1987–1991 serving as the scientific director of the Institute of Computing Science. From 1992–1996 he served as the vice-president of the Franco-Polish School of Information and Communication Technologies. In 1996 he joined the Poznan University of Economics serving as the head of the Department of Information Technology. He has been a visiting professor at: University of Nancy I and II, Paris-Sud, Paris-Dauphine (France), Genova, and Ancona (Italy). He has lead numerous industrial projects on IT applications supported by Polish, French and American industry, Ministry of Science, and EU Framework Programmes. He served as a consultant to the Ministries of: Science, Education, Telecommunications, Interior, Administration and Regional Development, Parliament and Senate. He served as a President of the Council for Digitization, an advisory body to the Minister of the Interior. He has been a main organizer of 37 scientific conferences a member of PCs of 250 conferences. He is an author of 10 books, 16 chapters in books, and over 150 articles in journals and conference proceedings.

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 Members:

Under construction

Caio Márcio Almeida e Silva, Brazil, Responsible for Design and Experience area at Institutos Lactec (http://www.institutoslactec.org.br/en/submenu-servicos/design-e-experiencia-do-usuario/), Director of innovation at Shargal Strategy + Design, and researcher at Ergonomics and Usability Lab of Federal University of Paraná, https://www.linkedin.com/in/caio-m%C3%A1rcio-4a632a60?authType=name&authToken=t7DJ&trk=prof-sb-browse_map-photo

Alison Amos, USA, PhD, Research Assistant Professor, Division of Healthcare Engineering, Radiation Oncology School of Medicine, University of North Carolina, Chapel Hill, https://www.med.unc.edu/radonc/about/healthcare-engineering-division 

Clara Bassano, Italy, Tenured Assistant Professor of Marketing and Fashion & Luxury Management Department of Management Studies and Quantitative Methods, Parthenope University in Naples, www.management.uniparthenope.it

Bodendorf Freimut, Germany, Professor, Friedrich-Alexander-University of Erlangen-Nürnberg, http://www.wi2.fau.de/person/bod/

Carolyn Brown, USA,  Director Quality and Safety, Santa Clara Valley Medical Center, https://www.scvmc.org/Pages/home.aspx

Bo Edvardsson, Sweden, Professor and Vice-Rector, Karlstads Univeristy, https://www5.kau.se/en/forskare/bo-edvardsson

Walter Ganz, Germany, Director, Fraunhofer Institute for Industrial Engineering (IAO), Stuttgart, http://www.dlpm.iao.fraunhofer.de/en.html

Dolly Goel, USA, Chief Medical Officer at Valley Health Plan, San Jose, California Hospital & Health Care, https://www.valleyhealthplan.org/Pages/default.aspx

Kazuyoshi Hidaka, Japan, Professor, Graduate School of Innovation Management, Tokyo Institute of Technology, http://www.mot.titech.ac.jp/english/

Kendra Johnson, USA, MPH, Operations Manager, Division of Healthcare Engineering, Radiation Oncology School of Medicine, University of North Carolina, Chapel Hill, https://www.med.unc.edu/radonc/about/healthcare-engineering-division

Anil Kumar, USA, Associate Professor, Associate Director of HFE Graduate Program, Industrial and Systems Engineering, San Jose State University, https://ise.sjsu.edu/profile/dr-anil-kumar

Eunji Lee, Norway, PhD researcher, SINTEF and University of Oslo http://www.mn.uio.no/ifi/english/people/aca/eunjil/index.html

Christine Leitner, UK, Senior Advisor, Centre for Economics and Public Administration Ltd (CEPA), https://www.linkedin.com/in/leitnerchristine/en

Aura C. Matias, Philippines, PhD, PIE, ASEAN Engr., Professor 12, Department of Industrial Engineering & Operations Research, Human Factors and Ergonomics Laboratory, College of Engineering, University of the Philippines Diliman, Quezon City, http://ieor.coe.upd.edu.ph/home

Lukasz Mazur, USA, PhD, Assistant Professor, Director of Healthcare Engineering Division, Radiation Oncology School of Medicine, University of North Carolina, Chapel Hill, https://www.med.unc.edu/radonc/about/healthcare-engineering-division

Prithima Mosaly, USA, PhD, Research Assistant Professor, Division of Healthcare Engineering, Radiation Oncology School of Medicine, University of North Carolina, Chapel Hill, https://www.med.unc.edu/radonc/about/healthcare-engineering-division

Maria Victoria Palacin-Silva, Finland, PhD researcher, Lappeenranta University of Technology, https://fi.linkedin.com/in/mavipasi

Shrikant Parikh,  India, Professor, S P Jain Institute of Management & Research, http://spjimr.org/faculty/s/shrikant-parikh

Birgit Penzenstadler, USA, PhD, California State University Long Beach, http://birgit.penzenstadler.de/

Paolo Piciocchi, Italy, Professor, Department of Political, Social and Communication Sciences, University of Salerno, http://www.unisa.it/docenti/paolopiciocchi/index

Jari Porras, Finland, Professor, Lappeenranta University of Technology, https://www.linkedin.com/in/jari-porras-18837

Regiane Relva Romano, Brazil, Phd, Researcher new technologies applied to business, Innovation, IoT, AIDC, Retail, Smart Cities; Professor at FGV and FIA; Writer; Coordinator Smart Campus FACENS, http://smartfacens.com.br ; CEO Vip-Systems www.vip-systems.com.br; and Courses Coordinator at UNIFIEO – www.unifieo.br

Debra Satterfield, USA, Associate Professor, Department of Design, California State University Long Beach, https://web.csulb.edu/depts/design/CSULB_DESN/Department_of_Design___Faculty___Debra_Satterfield.html

Yuriko Sawatani, Ph.D., Professor, Graduate School of Entrepreneurship, Tokyo University of Technology, Future Creation-by-Design Thinking Program, Waseda University, https://www.linkedin.com/in/yurikos, http://www.teu.ac.jp/english/departments/010616.html

Ahmed Seffah, Finland, Lappeenranta University of Technology, https://www.linkedin.com/in/ahmed-seffah-93609612

James Spohrer, USA, Director Understanding Cognitive Systems, IBM Research– Almaden, http://www.service-science.info/archives/2233

Kinley Taylor, MS, Quality/Organizational Excellence Leader NC Cancer Hospital, North Carolina, Chapel Hill, https://www.med.unc.edu/radonc/about/healthcare-engineering-division

Gregg Tracton, BA, Computer Scientist, Division of Healthcare Engineering, Radiation Oncology School of Medicine, University of North Carolina, Chapel Hill, https://www.med.unc.edu/radonc/about/healthcare-engineering-division

Christian Zagel, Germany, Professor, University of Applied Sciences Coburg https://www.hs-coburg.de/

 

 

 

 

Best Paper Awards Committee

Chair:  Christine Leitner, UK, Senior Advisor, Centre for Economics and Public Administration Ltd (CEPA), https://www.linkedin.com/in/leitnerchristine/en

Clara Bassano, Italy, Tenured Assistant Professor of Marketing and Fashion & Luxury Management Department of Management Studies and Quantitative Methods, Parthenope University in Naples, www.management.uniparthenope.it

Anil Kumar, USA, Associate Professor, Associate Director of HFE Graduate Program, Industrial and Systems Engineering, San Jose State University, https://ise.sjsu.edu/profile/dr-anil-kumar

James Spohrer, USA, Director Understanding Cognitive Systems, IBM Research– Almaden, http://www.service-science.info/archives/2233

Christian Zagel, Germany, Professor, University of Applied Sciences Coburg https://www.hs-coburg.de/