Paper ID — Paper Title — Authors — Country

Note: Papers are ordered by their identity numbers. To find a particular paper, type “CTRL f” and insert author’s name or any word included in paper title.

115 Using Smartphones for Information Retrieval in Omnichannel Scenarios – Assessing the Effectiveness of Technological Triggers

>> Christian Zagel*, Friedrich-Alexander-Universitä; Adelka Niels, FH Luebeck – University of Applied Science; Freimut Bodendorf, Friedrich-Alexander-University Erlangen-Nuremberg, Germany

147 Computer-Related Attributions: An Intercultural Comparison

>> Adelka Niels*, FH Luebeck – University of Applied Science; Monique Janneck, luebeck university applied sciences; Jianqing Xiao, Luebeck University of Applied Sciences, Germany

190 Development and Test of Simulated Scenarios to Assess Radiation Therapy Physicians’ Performance during Interaction with Computers

>> Bhisham Chera*, University of North Carolina; lukasz mazur, Univ North Carolina RadiationOncology; Prithima Reddy Mosaly, UNC Chapel Hill; elizabeth comitz, Univ North Carolina Radiation Oncology; David Chang, ; Miko Alley, ; Gregg Tracton, ; Lawrence Marks, Univ North Carolina Radiation Oncology, USA

210 Classification of EEG Features for Prediction of Working Memory Load

>> Anthony Abrantes*, UNC – Chapel Hill; prithima Mosaly, ; elizabeth comitz, ; lukasz mazur, Univ North Carolina RadiationOncology, USA

217 Are behavioral measures useful for detecting cognitive workload during human-computer interaction?

>> Seth Elkin-Frankston*, Charles River Analytics; Bethany Bracken, Charles River Analytics; Scott Irvin, Charles River Analytics; Michael Jenkins, Charles River Analytics, USA

219 DilliGrocery: Future of e-Commerce

>> Karthika Periyathambi, Google; Piyush Keshri*, DilliGrocery, India

327 Physiological evaluation and Quantification of physician’s cognitive workload during interaction with computer based clinical system

>> Prithima Reddy Mosaly*, UNC Chapel Hill; Lukasz Mazur, Univ North Carolina Radiation Oncology; Lawrence Marks, Univ. North Carolina Radiation Oncology; Elizabeth Comitz, Univ. North Carolina Radiation Oncology; Bhisham Chera, University of North Carolina, USA

335 Toward a Value Metrics: A Service-Dominant Logic View

>> Md. Abul Kalam Siddike*, JAIST, Japan; Kazuyoshi Hidaka, Tokyo Institute of Technology, Japan

375 Application of suitable measurement method of satisfaction through unconscious responses reflecting activities of autonomic nervous systems to bedding materials

>> Hiroaki Okawai*, Iwate University, Japan

377 The Bad Ergonomics of Order Fulfillment in the Retail Industry

>> James  Galante, Southworth, USA

425 Use of smart phones to improve the human factors engineering of people suffer from chronic diseases

>> Salah Elshourbagy*, Um-Alqura, Egypt

444 The Impact of Causal Attributions on the User Experience of Error Messages

>> Adelka Niels*, FH Luebeck – University of Applied Science; Tobias Lesser, university of applied sciences luebeck, germany; Torben Krüger, University of Applied Sciences Luebeck, Germany

507 Assessing the Quality of the A3 Thinking Tool for Problem Solving

>> Alison Amos*, University North Carolina Radiation Oncology; Kinely Taylor, Univ North Carolina Radiation Oncology; Lukasz Mazur, Univ North Carolina Radiation Oncology; Kendra Johnson, UNC MED; Gregg Tracton, UNC Chapel Hill; Bhisham Chera, University of North Carolina; Robert Adams, Univ North Carolina Radiation Onc.; Lawrence Marks, Univ North Carolina Radiation Oncology, USA

512 Neurofeedback as Intervention to Improve Providers’ Workload and Performance during Computer-based Tasks

>> Lukasz Mazur*, University of North Carolina; Alana Cambell, UNC; elizabeth comitz, Univ North Carolina Radiation Oncology; David Planting, UNC; Steve Lowen, Harvard ; Prithima Reddy Mosaly, UNC Chapel Hill; Aysenil Belger, UNC; Bhisham Chera, University of North Carolina; Lawrence Marks, Univ North Carolina Radiation Oncology, USA

528 Measuring Controller Cognitive Workload and Task Loads in Hazardous Liquids Gas and Oil Pipeline Control Rooms

>> Michele Terranova*, Pipeline Performance Group, USA

538 User-centered arrangement of public services

>> Robert Rusek*, University of Girona, Spain

552 An integrated approach for measuring and managing Quality of Smart Senior Care Services

>> Jens Neuhüttler*, Fraunhofer IAO; Walter Ganz, Fraunhofer IAO; Jianbing Liu, Beijing Research Center of Urban System Engineering, Germany and China

553 Incorporating Lean Exploration Loops into New Hospital Design

>> Kendra Johnson*, UNC MED; lukasz mazur, Univ North Carolina RadiationOncology; Pegah Pooya, NC State University; Janet Chadwick, UNC Hospitals; John McCreery, NC State University, USA

624 Field Evaluation of “Transparent Texting” While Walking in Terms of Typing Speed, Typing Accuracy and Walking Speed

>> Xiangzhen Kong, Wuhan University of Technology; Shengwu Xiong, Wuhan University of Technology; Shili Xiong*, University of Illinois at Urbana-Champaign; Zhixing Zhu, Wuhan University of Technology; Guoyang Long, Wuhan University of Technology, USA

682 Study of the difference in the movement of experienced and inexperienced persons in Japanese bowing

>> Tomoya Takeda*, Kyoto Institute of Technology; Yuko KAMAGAHARA, And Smile; Xiaodan LU, Kyoto Institute of Technology; Noriyuki KIDA, ; Tadayuki Hara, University of Central Florida; Tomoko OTA, Chuo Business Group, Japan

692 Qualitative Analysis of Hospitality toward Outpatients from Reception Desk Clerk at Dental Clinic

>> Yuko KAMAGAHARA, And Smile; Tomoya Takeda, Kyoto Institute of Technology; Shanshan JIN, ; Xiaodan LU*, Kyoto Institute of Technology; Tomoko OTA, Chuo Business Group; Tadayuki Hara, University of Central Florida; Noriyuki KIDA, , Japan

730 A Method to Detect Problems in Information Display Design of Fast Food Restaurants Based on Customers’ Eye Movement Data

>> Hirotaka Aoki*, Tokyo Institute of Technology; Satoshi Suzuki, , Japan

843 Alpha/Theta Power During Cognitive Tasks in the EMR

>> Elizabeth Comitz*, University of North Carolina; Prithima Reddy Mosaly, UNC Chapel Hill; lukasz mazur, Univ North Carolina RadiationOncology; Lawrence Marks, Univ North Carolina Radiation Oncology; Bhisham Chera, University of North Carolina, USA

868 Human Factors and Ergonomics Challenges in the Neonatal Intensive Care Unit: Brainstorming the Future

>> Nicole Yamada*, Stanford University; Janene Fuerch, Stanford University; Louis Halamek, Stanford University, USA

907 An Assessment of the Occupational Noise Exposure of toll Tellers Along the North Luzon Expressway

>> Maria Josefina Fider, University of the Philippines Diliman; Ma. Andrea Naguit, University of the Philippines Diliman; Mary Jef Rose Orata, University of the Philippines Diliman; Benette Custodio*, University of the Philippines, Philippines

926 Value co-creation with customers: what affects the effective outcome?

>> Buddhi Pathak*, University of Reading; Yin Leng Tan, Henley Business School University of Reading , United Kingdom

946 A Taxonomic Classification for Advertising Design and Development Process based on Concurrent Engineering

>> Dayni Reyes*, Universidad del Norte; Rita Peña-Baena, Universidad del Norte, Colombia

1008 Combining lean implementation with design research methodologies to achieve measurable critical-to-quality outcomes

>> K. Freihoefer, P. Pejsa, A. Zimmer and K. Werkheiser, USA

1028 Workload Model for Situation Awareness

>> Richard Steinberg*, Raytheon; Alice Diggs, Raytheon IIS, USA

1081 The study of the Effect Verification of Japanese bowing and Customer reaction in the Japanese wedding industry

>> Shigeyuki Takami*, Kyoto Institute of Technology; Noriyuki KIDA, ; Tomoko OTA, Chuo Business Group, Japan

1101 Improving communication skills with a multimodal simulation-based intervention

>> Arna Banerjee*, Vanderbilt University Medical ; Matthew Weinger, Vanderbilt University Medical Center, USA

1117 Benchmarking of service systems using multi-sided metrics

>> Takeshi Takenaka*, AIST; Kazuyoshi Hidaka, Tokyo Institute of Technology, Japan

1149 Developing an ad-hoc Questionnaire Model for extracting Exceptional Handling Communications in Service

>> Hisashi Masuda*, Japan Advanced Institute of Sc, Japa

1171 3DPro – Development of low-cost Prosthetics using 3D Printing Technologies

>> Christian Zagel*, Friedrich-Alexander-Universitä; Sebastian Huber, Friedrich-Alexander-University Erlangen-Nuremberg; Jochen Suessmuth, Friedrich-Alexander-University Erlangen-Nuremberg; Markus Obermeier, Friedrich-Alexander-University Erlangen-Nuremberg; Freimut Bodendorf, Friedrich-Alexander-University Erlangen-Nuremberg, Germany

1123 How Data Driven Customer Experience Influences Digital Maturity

>>Agnieszka Maria Walorska, Alexander Braun, Creative Construction Heroes, Germany

1224 Challenges for UX with Privacy and Personalization

>>Agnieszka Maria Walorska, Creative Construction Heroes, Germany

1266 Integrating Health Services Engineering: A Multidimensional Approach

>>Carolyn Brown, Santa Clara Valley Medical Ctr., USA

1295 REALITY 2.0 and Wisdom Computing

>>Kazuo Iwano, JST, Japan

1447 The Relationship Model of Three Benefit Factors in Delayed Benefit Services

>>Chihiro Morito, University of Marketing and Di, Kazuhiro Fujimura, Kagawa University, Japan

1585 Value Co-Creation During Service Encounters to Enhance Value Experience

>>Doreen Nielsen, Yong Lin, University of Greenwich, Anthony White, Middlesex University, UK

1596 Describing service performances: what are the challenges?

>>Eunji Lee, SINTEF, Norway

1642 Study on the workforce planning of metro dispatcher based on workload

>>Yichao Liu, Weining Fang, Beijing Jiaotong University, China

1646 Ethical Issues in Online Education

>>Debra Satterfield, California State University Long Beach, Sebastian Kelle, Association for Computing Machinery, USA

1656 Service Design: Linking people, technology and business

>>Yuriko Sawatani, Tokyo University of Technology, Japan

 1757 Patterns of change. A study of the relation between the development of electronic governance, actors, institutions, and organizations

>>Nele Leosk (European University Institute), Estonia

1789 Diffusion of excellence and best practices in a large, integrated health system

>>Shereef Elnahal (Johns Hopkins Hospital)
>>Hillary Peabody (Atlas Research)
>>Christina Givey (Atlas Research)
>>Andrea Ippolito (US Department of Veterans Affairs)
>>Patrick Littlefield (US Department of Veterans Affairs)
>>Carolyn Clancy (US Department of Veterans Affairs)

1793 Enhancing the Veteran Experience by Improving Acces

>>Andrew Bartlett (US Department of Veterans Affairs)
>>Shereef Elnahal (Johns Hopkins Hospital)
>>Nancy Lightner (US Department of Veterans Affairs)
>>Gavin West (US Department of Veterans Affairs)
>>Thomas Lynch (US Department of Veterans Affairs)

1814 Design and Delivery of a people oriented remote health service of Emerging Markets

>>Shrikant Parikh, SP Jain Institute of Management and Research, India

1827 Ethics in Service Design for Children with Cognitive Disabilities

>>Debra Satterfield, California State University Long Beach, USA

 1916 The Impact of Reviews and Average Rating on Hotel-Booking Intention: A Qualitative Study

>>Anne Mette Jessen
>>Line Buus
>>Charlotte Jensen
>>Lotte Joergensen
>>Jeanette Laursen
>>Lars Bo Larsen, Aalborg University, Denmark

1935 Reflecting Human Values in Service Design

>>Ravi Mahamuni (Tata Consultancy Services Limi, India
>>Shivani Sharma (Tata Consultancy Services Limited, India
>>Pramod Khambete, India
>>Ravi Mokashi-Punekar ( Indian Institute of Technology Guwahati, India

2043 From the University to Smart Cities – how engineers can construct better cities in BRIC’s countries: a real case from Smart Campus FACENS

>>Regiane Romano, FACENS, Brazil

2044 How a Fab Lab can drive ordinary people to become engineering enthusiasts and help society to become better

>>Adriano Pila, FACENS, Brazil

2102 Virtual rehabilitation use for paretic upper member for individuals with chronic hemiparetic stroke

>>Renata Lima, Newton Pavia University, Brazil

2103 The Consonance between Smart Cities and Creative Cities – How Culture, Creativity and Social practices can assist in better Urban Development

>>Caio Souza, Luciana Pereira FACENS, Brazil

2277 What Makes A System Smart? Wise?

>>James Spohrer, IBM Almaden Research Center, USA
>>Clara Bassano, Parthenope University of Naples, Italy
>>Paolo Piciocchi, University of Salerno, Italy
>>Md. Abul Kalam Siddike, JAIST, Japan

2295 Program Entrepreneurship and Innovation: Education as the core of Innovation

>>Douglas Garcia, FACENS, Brazil
>> Regiane Romano, FACENS, Brazil
>>Andreia Leles, FACENS, Brazil

2329 City of Things: turning smart cities into hubs for IoT innovation

>>Davor Meersman, iMinds, Belgium